about sarah, automattic, happiness engineer

Six Amazing Months: An Automattic Love Story

My first official day at Automattic was six months ago today! My Happiness Engineer trial was late February to mid-April and it was a difficult/amazing time (as reflected in this emotional rollercoaster of a story I told in gifs). By the end of it I was exhausted but sure I was in the right place, so I’m glad my fellow Automatticians knew I belonged here too.

Ben Wyatt AccomplishedSix months in, I’ve emailed users over 1,000 times and done more than 1,500 live chats, but that doesn’t really paint the whole picture of what’s happened or how much it’s meant to me.

I’ve said a zillion times how much I love my job and then tried to stop going on and on about all of the reasons, because I know lots of people don’t feel the same about their job and it seems rude to keep reminding them. I’ve spent hours in Slack chatting about work & cracking jokes with my amazing team, Phoenix. (Affectionately known as the “fawkers” — Yes, that’s a Harry Potter reference, adorable fellow nerds.)

I’ve buddied an incoming trial and celebrated when he got hired (Yay, Chad!), and I’ve co-worked out of Ikea with my two fantastic local colleagues. I’ve trained trials and support rotations on how we provide support for WordPress.com users and where to find the important info. I’ve volunteered at WordCamp DFW (where I met my amazing trial buddy in person!), and chatted about WordPress.com at Podcast Movement and An Event Apart in Austin.

(and other people's blogs)

(and other people’s blogs)

I’ve learned to work from home (or anywhere) successfully and love it. And I’ve looked at and/or helped out on 20+ user sites every day for months now, so I’ve learned a lot and my skills have expanded in huge ways.

Earlier this month I spent an entire week in Park City, Utah finally meeting all of my fellow Automatticians in person. (Not all, actually, but a good portion! Four hundred is a lot of people to try to converse with in one week.) They’re great, fantastic, lovely people. (I mean, look!)

I’ve made real, actual friends who I wish lived in the same town as me, but since our jobs require us to be fantastic at communicating over the Internet, we have a pretty good time while many miles apart anyway.

Sure, my dad still calls the CEO, Matt Mullenweg, “Matt WordPress” and my mom has no idea what I do, but they’ve both recognized how happy this job makes me, so that’s enough for me. (Please don’t try to make me explain it again.)

Mostly, I’ve felt happy & fulfilled & fortunate & awesome. I’m so glad I talked myself into applying after a few months of stalking the jobs page and daydreaming.

Photobooth at Automattic Grand Meetup 2015

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